Privacy Policy

SignWave Hub is committed to protecting your privacy and handling your personal information responsibly.

Information we collect

We may collect your name, organisation name, email address, telephone number, booking details, enquiry details and information you provide through contact forms.

How we use your information

We use your information to respond to enquiries, arrange interpreting and accessibility services, manage bookings, provide customer support, improve our services and meet legal or regulatory obligations.

Data sharing

We only share information where necessary to deliver services, such as with interpreters, accessibility professionals or trusted service providers. We do not sell personal information to third parties.

Website analytics

If you select “Accept analytics cookies”, we use Google Analytics to understand how visitors use this website, for example which pages are viewed and how visitors arrive at the site. Google Analytics collects information about your device and browser, the pages you visit and your approximate location. We use this information in summary form to improve the website. We use this information to understand website activity and improve our services, rather than to identify individual visitors.

We only use Google Analytics with your consent. If you do not accept analytics cookies, Google Analytics is not used. You can withdraw your consent at any time using “Cookie settings” at the bottom of every page.

Google provides this service to us and may process the information outside the UK. You can read how Google uses information at https://policies.google.com/privacy. More detail is in our Cookie Policy.

Data retention

Information is retained only for as long as necessary to provide services, comply with legal obligations and maintain business records.

Your rights

Under UK GDPR, you have the right to access your personal data, correct inaccurate information, request deletion, restrict or object to processing and lodge a complaint with the Information Commissioner's Office.

Where we rely on your consent, such as for website analytics, you can withdraw it at any time. This does not affect any use of your information before you withdrew it.